Category: donor-appreciation

01 | Introduction Clients, people who read my blogs and newsletters, and those who participate in my training all know that I firmly believe that philanthropy starts with gratitude. Alas, that is the one thing that seems to always get lost. I think of gratitude as “And then?” — those actions that happen after a person says yes. It’s what you do once the gift is given. THESE ARE DONOR RETENTION STRATEGIES AND THEY ARE CRITICAL FOR KEEPING YOUR DONORS HAPPY. Keeping donors happy is just plain good sense. A happy donor is likely to become a donor again. And again. Unhappy donors, however, are likely to become lapsed donors. That is the 60% or so of donors who never make a second gift to an...

Guest blog post by: Margaret Battistelli Gardner A special holiday poem (with great apologies to Clement Clarke Moore and Henry Livingston Jr., each of whom was credited at different times with writing the original “Twas the Night Before Christmas”) ‘Twas a few days before year-end and all through the land Nonprofits were scrambling to put out a hand. Donors’ mail and inboxes were stuffed to the hilt With asks and appeals and a wee touch of guilt. Fundraisers were huddled, awaiting the cash, Ignoring, just maybe, they’d been a bit crass. These donors, they knew, keep them sustained And deserve so much more than the same old refrain. When out of the slush pile arose something new – A note...